Many of the UK’s self-employed workers end up chasing £200 a month in late payments from customers who don’t have cash in hand to settle up their bills.
Sole traders, including cleaners, decorators and gardeners, are following up nearly a fifth of their earned cash income each month, significantly impacting cash flow and wasting time recovering debts.
Research carried out by Opinium on behalf of payment company Paym, found that from 2,004 adults surveyed, 86 per cent agreed that paying small businesses on time was important but many are failing to do so. Some 57 per cent would prefer to pay by cash, but 44 per cent end up needing to head to the nearest cash machine, while nearly a fifth pay late.
Younger demographics (18 to 34-year-olds) are more likely to have to make a dash to cash machines, with over half admitting needing to do so, while one in three of those aged over 55 said the same. They are also more likely to pay small businesses late – while 17 per cent of respondents said they had paid late, this rose to 26 per cent of those aged 18 to 34.
Craig Tillotson, managing director of Paym, said: “Window cleaners, gardeners and decorators are facing challenges from well-meaning customers who often don’t have the cash on them to pay there and then.”
The most popular sole traders used last year included window cleaners – 28 per cent of people used them, followed by 20 per cent who used plumbers, 19 per cent on heating engineers and 18 per cent on car washers.
The research also indicated that small firms felt the pressure of continually chasing up payments – with time being of the essence for those still developing their businesses early on, 23 per cent said they had given up chasing a payment.
From Paym’s study, 30 per cent of sole traders have stopped supplying a customer due to consistent late payment.
Business secretary Sajid Javid recently pledged to combat the problem – it is set to cost British business more than £40bn this year, with the average amount owed to a small business more than £30,000. He announced the new Enterprise Bill will include a small business conciliation service to help tackle late payments.
It aims to help settle disputes between small and large businesses, helping them to “avoid expensive legal costs and maintain business relationships by reaching mutually satisfactory agreements”.
Javid added that the situation was one “familiar to small business owners up and down the country”. The process of customers changing payment terms, charging them to remain a supplier and sometimes deducting that charge on the spot against payment owed was “an outrage. It’s bullying – pure and simple”.
So far, however, businesses have remained sceptical as the bill is yet to be described in full. Recent research from the Asset Based Finance Association found the average delay faced by small businesses has risen to 72 days – a day longer than last year and 11 longer than the peak recession period in 2009, which puts significant pressure on cash flow.
An FSB spokesman said: “When you rely on one large buyer you’re not going to take them to court or any conciliation service, because then they may see you as a troublemaker and choose to stop doing business with you.”
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