How to move on from manual processes as a growing business
Ian Smith, the finance director and general manager at Invu, outlines the value of combining invoice data capture with workflow and tight integration with accounting software to radically reduce costs and improve financial control.
Growth is great news for the UK economy but how do those firms which still rely on manual processes, plan to cope with the additional demand on finance associated with processing the increasing volumes of invoices?
Few want to embark on the upheaval, cost and distraction associated with upgrading finance packages especially at a time when the focus should be on exclusively on growth. Indeed, such upgrades offer no direct route to streamlined processing anyway.
So how can those businesses reliant on the traditional finance packages achieve the cost and control associated with streamlined, end-to-end invoice processing that is standard in the enterprise market?
For any business that has struggled to keep afloat during times of economic crisis, the challenges of managing growth can come as a nasty shock especially when it comes to adding headcount. While investing in additional sales, production or service staff can be easily justified on the basis of the additional revenue each will support; adding administrative staff is another matter. Yet for amaxed out finance team, processing even ten per cent more invoices each month might simply not be possible.
So what are the options? One approach is to overload the existing Accounts Payable (AP) staff, watch the backlog build and incur the wrath of suppliers at best, late payment penalties at worst. This is a head in the sand attitude that adds significant business risk and what happens when the business grows by another ten per cent?
The obvious choice is to add a finance head but that is a significant cost to the business and one that many SMEs, still scarred by the past decade, are loath to adopt.
The problem is that an increase in purchase invoices affects not only the finance team but every budget holder across the business who is involved in the authorisation and sign-off process. Despite the fact that the vast majority of invoices received by a business arrive via email, in most cases these invoices are still printed out, date stamped and distributed across the company for authorisation.
The process is inefficient, incurs delays and loss and can only get worse as invoice volumes rise, creating more pressure on the AP team.
The alternative is to look at the way invoices are processed and introduce some degree of automation. There is a perception that automation requires an upgrade to a more costly and complex finance solution something that most businesses struggle to justify.
The reality is actually very different there is no need to rock the boat with a complex and expensive systems upgrade. Instead there are a number of steps that a company can take towards more effective processing.
The first one is to scan any paper invoices and capture the emailed invoices into a Document Management System (DMS). Invoices can then be emailed around the business for approval.
To improve both efficiency and control, an organisation needs to combine effective data capture from both scanned and emailed invoices with workflow to streamline the entire process.
At the heart of this model is automated coding as an invoice is authorised it is coded; and as soon as the workflow is finished it is posted directly into the ledger.
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