A growing returns culture could start to see small ecommerce businesses fold this year, as new research finds half of consumers expect retailers to foot the postage bill for all unwanted goods. more»
Casting his eye over emerging technology trends set to change the way consumers shop in 2018, Vaughan Rowsell, founder of ePOS software provider Vend, helps small business owners remain competitive in a rapidly moving retail environment. more»
Even after Take Back Tuesday on 2 January – when UK return volumes doubled that of a normal working day – gift returns cause by failed Christmas deliveries will still cost retailers hundreds of millions of pounds. more»
Some 42 per cent of online shoppers spent more than £300 with a retailer who failed to deliver their items on time. more»
The surcharge ban on debit and credit card payments has polarised many independent businesses. Some fear the ruling will have a knock-on effect, resulting in a financial squeeze as retailers attempt to absorb card terminal providers' typically high costs. more»
Service and experience have overtaken reputation as the drivers of consumer brand loyalty, according to new research, giving retailers a chance to capitalise on rapidly changing customer expectations. more»
An HMRC policy change means more UK business owners selling and delivering goods to consumers in other EU countries may now be required to register and pay VAT in the member states of their customers. more»
Small suppliers and entrepreneurs selling via Amazon Prime will have an opportunity for a major sales boost on 11 July, as the annual Amazon Prime Day will offer one-off deals to Prime members. more»
Britain’s online shoppers have sent a message to retailers, after a study revealed greater demand for same-day delivery in the UK than any other country. more»
The benefits of the digital age have so far failed to filter down to high street level, but with digital high street initiatives, technological innovation and investment, that should soon change. more»
