If you have a business or have ever worked in a customer-facing role, you will have experienced a difficult customer. Sadly, there will always be at least one disgruntled person […] more»

Customer experience is one of the biggest challenges small business owners face, and it definitely shouldnt be overlooked. more»

There is an increasing trend for retailers to ask shoppers for their email addresses at the checkout so that they can send them a receipt by email. So, what can retailers do with this customer information? more»

Bills are now generated automatically through software and delivered under instruction whether physically through a letterbox or electronically to an email inbox. But, it's not all plain-sailing, as technology can be just as prone to errors as humans are. more»

Only ten per cent of micro business owners feel supported and are satisfied with the current tax and benefits system, with late payments and cash flow management cited as two key areas the government should offer greater help. more»

Matt Powell of broadband comparison website BroadbandGenie.co.uk provides a guide to what's available for micro businesses when it comes to broadband including how to improve your options if you're based in a remote area. more»