Businesses need call centres to establish communication and provide excellent customer service. Poor call centre services and experiences can break a company’s reputation. more»

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” Those words were said by Amazon founder and […] more»

Independent stores have been hailed as the “saviours” of the British high street amidst the recent closures of big-name chains. more»

Some 42 per cent of online shoppers spent more than £300 with a retailer who failed to deliver their items on time. more»

For any business selling a premium product, creating the right environment for sales is key. N.Peal is doing just that through its physical and digital offerings. more»

Here, Phil Mottram, enterprise director at telecommunications company Vodafone UK, reveals three strategies for unlocking the business power of a smartphone, helping readers run their company from the palm of their hand. more»

Three-quarters of UK consumers believe high street retailers fail to understand how they want to shop, according to new research, as experts call for a reinvention of in-store shopping. more»

Messaging app WhatsApp has confirmed development of a dedicated chat tool to connect its users with small companies, giving business owners a direct line of communication with customers. more»

As some of Britain’s most enthusiastic online shoppers, capturing the loyalty of those born between the mid 1960’s and the early 1980’s – or “Generation X” – is essential for retailers seeking a secure revenue stream. more»

A new study has uncovered the most intimidating professions striking fear into British consumers, as findings reveal how personalities can negatively impact the customer experience. more»