Independent online retailers are urged to invest in same-day delivery methods in order to compete with big retailers, as new research shows that customer convenience is key to online success. more»
The digital experience created by a brand is key for financial success, and can make or break a brand. Our expert looks at how to address the challenge. more»
Research has shown that 95 per cent of customers share bad experiences with others, which demonstrates that good customer service is critical the first time around. Successfully providing customers with a memorable and personal experience means they will return. more»
Let's face it, your loyalty card is not only a burden on the environment, it's a nuisance for your customers too. As a micro business owner, your loyalty programme needs to be cost-effective and engaging whilst using as few resources as possible. CEO of Liberis, Rob Straathof, investigated on behalf of Business Advice. more»
Discount supermarkets proved popular in their simplicity with consumers, topping the sixth annual Global Brand Simplicity Index. more»
British shoppers are leading the charge when it comes to Black Friday sales across Europe, with UK retailers predicted to rack up around two-thirds of all sales on November 27. more»
Repeat custom with a retailer is often dependent on the efficiency and reliability of their final mile and consumers aren't more forgiving towards small businesses. The CEO of shipping app Weengs shares how to make sure you can keep customers happy from an early stage. more»
