Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centres more»
Shopper-first retailing may be all the rage, but just how many independent retailers have the time, budget and knowledge to put this into practice? New research from 6,000 consumers and 1.4 billion ecommerce visits reveals what British shoppers actually want. Here's how to jump on the biggest consumer habits shaping retail in 2018. more»
Mashud Ahmed considers the challenges and possible solutions for integrating chatbots into small business websites to improve customer experience. more»
Kirsty Whyte and Paul Tanner, co-founders of minimalist watch brand Freedom to Exist, tell Business Advice their story of starting and growing a new business on the side of two full-time jobs. more»
Customer experience is one of the biggest challenges small business owners face, and it definitely shouldn’t be overlooked. more»
Royal Mail has warned retailers to expect a wave of returns on Tuesday 2 January, forcing many small business owners to cover extra delivery costs for unwanted Christmas items. more»
Independent retail owners adopting in-store technology to create a personalised and efficient customer experience could be the first to win shoppers from high street chains this Christmas, new research has suggested. more»
Almost seven in ten online retailers have increased the scale of their men's product range in the last five years, as new research debunks the myth that female shoppers spend more on UK high streets and online. more»
High street business owners tapping into consumer demand for in-store experiences, hosting events and entertainment alongside their product offering, are increasing their annual turnover by an average 14 per cent, according to new research. more»
Rising inflation, cautious consumer spending and escalating costs all weigh heavily on independent retailers wishing to grow and succeed – so how can store owners be prepared to tackle these obstacles? more»
