Mashud Ahmed considers the challenges and possible solutions for integrating chatbots into small business websites to improve customer experience. more»

Kirsty Whyte and Paul Tanner, co-founders of minimalist watch brand Freedom to Exist, tell Business Advice their story of starting and growing a new business on the side of two full-time jobs. more»

Customer experience is one of the biggest challenges small business owners face, and it definitely shouldn’t be overlooked. more»

Royal Mail has warned retailers to expect a wave of returns on Tuesday 2 January, forcing many small business owners to cover extra delivery costs for unwanted Christmas items. more»

Independent retail owners adopting in-store technology to create a personalised and efficient customer experience could be the first to win shoppers from high street chains this Christmas, new research has suggested. more»

Almost seven in ten online retailers have increased the scale of their men's product range in the last five years, as new research debunks the myth that female shoppers spend more on UK high streets and online. more»

High street business owners tapping into consumer demand for in-store experiences, hosting events and entertainment alongside their product offering, are increasing their annual turnover by an average 14 per cent, according to new research. more»

Rising inflation, cautious consumer spending and escalating costs all weigh heavily on independent retailers wishing to grow and succeed – so how can store owners be prepared to tackle these obstacles? more»

Online purchases made from smartphones and tablets will hit £27bn in 2017, new findings have predicted, yet a failure to optimise websites for such devices could see the vast majority of small firms miss out on the mobile shopping boom. more»

2017 has proven to be a year of glittering advancements in the ecommerce scene. Now is the time to get ahead of the game, before your competitors get the chance to grab your market share from beneath you. more»