Government outlines final guidance ahead of new data protection laws
With new data protection laws just four months away, the government has handed final guidelines to business owners unsure of their responsibilities. more»
Consumer confidence
Consumers spend over £12 each day on luxury items like brunch or magazines
Retail businesses looking to tap into wider consumer spending trends will welcome the news that, despite uncertain economic conditions, levels of disposable income appear to be increasing. more»
Retailers on alert as customers plan Black Friday spending spree
Consumer confidence in the economy is on the up in Britain, and small retailers on the high street and online are preparing for a spending spree on this year's Black Friday sales. more»
Why complaints handling is key for startup brand loyalty
A well-handled complaint makes customers 67 per cent more likely to make a repeat purchase from a startup – with only a quarter unlikely to buy again despite a complaint being handled well, a new Ombudsman Services survey has shown. more»
Florists, antique dealers and spas among small businesses boosted by consumer confidence
New research has found that as consumer confidence in the UK economy improves, so too have sales at luxury small businesses from private caterers to spas and antique dealers. more»
