Retailers are ramping up their use of chatbots to cope with the Christmas rush, new findings have revealed. more»

Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort in contact centres more»

Mashud Ahmed considers the challenges and possible solutions for integrating chatbots into small business websites to improve customer experience. more»

Casting his eye over emerging technology trends set to change the way consumers shop in 2018, Vaughan Rowsell, founder of ePOS software provider Vend, helps small business owners remain competitive in a rapidly moving retail environment. more»