Procurement Fred Heritage · 1 June 2016
Instagram targets small business owners with three new tools
Photo-sharing platform Instagram has targeted small business users with a host of new tools that will enable owners to create a company profile, interpret consumer behaviour and market their brand online. According to a post on the company’s official blog, Instagram revealed its three new business tools. Firstly, users wanting the platform to recognise their page as a small business can set up a business profile for free. Owners will be able to choose how they want customers to get in touch with them, with a call, text and email function enabled with the tap of a contact? button, as well as directions to the business’s location. Another of the app’s new built-in tools dubbed insights? will provide small business owners with usable information about who their followers are and which posts resonate better than others. This information can be used by owners to create more relevant Instagram content. Finally, the promote? tool will allow small business owners to automatically turn well-performing posts into ads and connect with more customers. Users handpick audiences to target, or the app will suggest user demographics itself, and users can subsequently promote a post as an add for as long as they choose. Instagram’s business profiles rolled out first to the US, Australia and New Zealand in the next month will be available to British users before the end of the year. The blog post read: With so many companies using Instagram, and many people on the platform interacting with them, there was a desire from our community of business users to do more. weve listened. And after conducting hundreds of interviews with small business owners, three key needs became clear stand out, get insights and find new customers.
ABOUT THE EXPERTFred Heritage
Fred Heritage was previously deputy editor at Business Advice. He has a BA in politics and international relations from the University of Kent and an MA in international conflict from Kings College London.