Procurement · 17 May 2017

A quarter of UK office workers threaten to resign over poor mobile signal

poor mobile signal
Younger employees were the most likely to leave a job due to poor connectivity
As many as one in four office workers would resign due to poor mobile signal, according to new survey findings, as frustrations over phone coverage in the workplace escalate.

A nationwide survey of over 1, 000 UK employees, by communications firm Arqiva, revealed that poor mobile signal affected half of all respondents while using their phone at work.

For three-quarters of workers, losing a connection mid-call was a weekly occurrence, while a quarter cited poor mobile signal as a daily frustration.

Commenting on the findings, John Lillistone, head of telecoms products at Arqiva, said poor mobile phone signal was clearly not an issue that companies can afford to ignore.

Lillistone warned that mobile-first? younger employees were particularly intolerant of poor mobile signal almost a third of this demographic would leave their job if the problem continued.

While 90 per cent of respondents laid blame for poor coverage with their network provider, there may still be opportunities for small business owners to take the control of the matter.

in actual fact, it is usually the building itself that’s the root cause of poor indoor mobile coverage youd be surprised by the extent to which modern building materials, such as insulation and double glazing, can hamper signal, Lillistone added.

The findings follow a recent study into mobile coverage not-spots? for British business owners. The British Chambers of Commerce (BCC) asked over 1, 400 employers how their provider fared, with 70 per cent unhappy with their level of coverage.

Rural business owners suffered the most over nine in ten reported poor mobile phone signal, compared to just over half in cities.

Adam Marshall, director general of the BCC said poor coverage significantly impacted on daily operations.

I hear from frustrated businesspeople who can’t use their mobiles or access the internet when they need to basic requirements for companies to work on the move, trade online, and connect with customers and suppliers, he said in a statement.


 
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ABOUT THE EXPERT

Praseeda Nair is the editorial director of Business Advice, and its sister publication for growing businesses, Real Business. She's an impassioned advocate for women in leadership, and likes to profile business owners, advisors and experts in the field of entrepreneurship and management.

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