Supplies

Small business energy complaints: The best and worst suppliers

Praseeda Nair | 20 January 2017 | 7 years ago

Energy complaints
The league table aims to support small business owners in making an informed decision before signing up to an energy provider
Energy supplier Extra Energy has been ranked the worst provider for a small firm, according to a new Citizens Adviceenergy complaintsleague table for small business customers.

Citizens Advice launched a domestic version of the league table in 2012, publishing results every quarter to hold the UK’s 15 largest energy suppliers to account.

Aiming to support small business customers, the new league table is drawn from the complaints of micro companies employing ten staff or fewer with turnover under 1.7m, allowing owners to compare services.

The driving factor of Extra Energy’s poor performance was the consistent sending of pricey catch-up bills after a long delay, with demands for prompt payment. Business customers reported that little sympathy or recognition of error was offered by the supplier, which in many cases took quick action to recover debts.

According to Citzens Advice, E.ON was the most popular supplier among its small business customers. The league table calculated a ratio of 21.1energy complaintsper 10, 000 customers. By comparison, Extra Energy received 1225.4 from the same number.

Commenting on the nature ofenergy complaintsmade by small business owners to suppliers, Citizens Advice chief executive Gillian Guy highlighted potential costs to a firm.

if things go wrong with energy suppliers, it can cause delays and financial stress, so it’s crucial that problems are sorted out swiftly and effectively, she said in a statement.

Guy stated that the league table would support small business owners in making an informed decision before signing up.

‘small businesses are a linchpin of the UK economy and it’s vital they have the support they need to thrive, she added.

‘small business owners depend on the smooth running of essential services such as gas and electricity to run and grow their firms.

Margot James, the government’s small business minister, also spoke out in support of small business owners receiving a poor deal, increasing the pressure on energy suppliers.

there are more than a million businesses across Britain with fewer than ten staff making a great contribution to our growing economy. All businesses need energy and deserve to have complaints taken seriously by suppliers if things go wrong.

Courtesty of Citizens Advice, below is the league table of suppliers based on the energy complaints of small business owners.

July September 2016 Rank Supplier July September 2016 Ratio
1 E.ON Energy 21.1
2 SSE 29.0
3 CNG 34.2
4 Utility Warehouse 59.4
5 EDF Energy 68.9
6 Total Gas and Power 74.7
7 British Gas Business 93.2
8 Opus Energy 95.6
9 Dual Energy 96.2
10 Gazprom 110.0
11 Haven Power 111.8
12 Scottish Power 152.3
13 Npower 169.2
14 Business Energy Solutions (BES) 411.4
15 Extra Energy 1225.4

Topic

Supplies

Related Topics

If cruelty-free is the future,  how can your business embrace it?
27 February 2019

If cruelty-free is the future, how can your business embrace it?

Read More →
Employers urged by staff to protect the environment better
6 December 2018

Employers urged by staff to protect the environment better

Read More →
Global crackdown on harmful emissions drives surge in green energy patents
2 October 2018

Global crackdown on harmful emissions drives surge in green energy patents

Read More →
Business owners send cyber security message to negligent suppliers
25 September 2018

Business owners send cyber security message to negligent suppliers

Read More →
Poor broadband coverage threatens digital tax transition for rural micro businesses
22 August 2018

Poor broadband coverage threatens digital tax transition for rural micro businesses

Read More →
5 signs your micro business needs to switch energy suppliers
21 August 2018

5 signs your micro business needs to switch energy suppliers

Read More →

If you enjoy reading our articles,
why not sign up for our newsletter?

We commit to just delivering high-quality material that is specially crafted for our audience.

Join Our Newsletter