On the up · 6 May 2016

TheHRHub: Giving small business owners an HR director in your pocket?

The HR Hub 1
TheHRHub: The self-styled HR director in your pocket?
Founded just over six months ago in October 2015, TheHRHub is an online service aiming to shake up the HR support available to the UK’s growing number of small businesses. Business Advice spoke to founder Claire Ward about her experience so far.

Spotting a gap in the market and a need for an HR director in your pocket? amongst Britain’s smaller firms, Ward used her career’s experience delivering HR programmes for companies of all shapes and sizes as inspiration for TheHRHub. She wanted to offer time-poor company owners on-demand access to a team of HR specialists, advice and online support for little cost.

I started TheHRHub to enable employers to get the most out of their teams to give them that competitive advantage, Ward explained. The vision rested on the idea that HR should be more than just compliance, and it shouldnt just be about box ticking.

Fifteen years as an HR professional for companies of varying size in multiple sectors taught Ward that she was more at home working with SMEs, where she felt she could make more of a difference to the day-to-day running of the business. TheHRHub currently has almost 80 small businesses signed up to the service, with membership growing fast.

what makes The HRHub unique is the community level approach it offers, Ward went on to say. People communicate socially online in every walk of life these days, so I wanted to introduce that concept to the HR space.

having worked with hundreds of companies, I know that access to knowledge and the ability to communicate openly is what makes successful HR, and the Hub enables member firms to gain a pragmatic, commercial view of what to do in any situation.

Small business owners pay 95 per month to subscribe to TheHRHub, for which they receive round-the-clock HR support, access to an online community of experts and other retained on-site services. Membership is paid for on a month-to-month basis, with no lock-in.

it’s a try before you buy? system where owners can use the Hub for as long as they like with no long-term commitment. Users gain access to HR software for 25 staff, and can ask questions anonymously, to find out how similar firms get ahead, added Ward.

The HR Hub



Fred Heritage was previously deputy editor at Business Advice. He has a BA in politics and international relations from the University of Kent and an MA in international conflict from Kings College London.

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