On The Up

Meet the man whose mission is to make dying affordable

Carly Hacon | 13 April 2018 | 6 years ago

Grant wanted to make dying affordable after finding out his friend struggled in silence with his wife’s funeral debt for years.
Founder of Willow, Derrick Grant, specialises in cost-friendly funerals. He sells coffins, flowers and urns, directly to the public at a cut price to “make dying affordable”.

He started began his business venture in August last year, after spending 15 years designing and managing digital products for Microsoft, Lloyds and the BBC.

Business Advice spoke to Grant to find out more about what inspired his business, his ethical strategy and what makes Willow unique.

What inspired you to start the business?

I first became aware of the cost of death after a friend’s wife died at an early age. He struggled in silence with funeral debt until years after the event, only opening up about having to pay hugefeesfor the coffin, burial and funeral directors after I convincedhim to come for dinner one day. After researching the issue, it was a shock to learn I learnt couldn’t afford to die. I found that nearly 50 per cent of all the funeral directors in the UK are owned by two big companies, even your localfamily funeral directoris probably owned by the co-op or dignity. Keep an eye out for theirlogos tucked away in the corner of your High Street funeral directors window.

That amount of market control means much less choice for buyers and the unique pressure of a funeral situation leaves the public open to hard sales tactics and manipulation. Knowing these things mean making dying affordable to everyone feels less like a business decision and more like a lifetime mission.

It is key to Grant’s business to make dying affordable.

What makes you different and why should people take notice?

The big players seem to show no interest in innovation especially in the use of technology to reduce pricing or improve customer service.Willow has design DNA in an industry in which design is merely an afterthought. We offer a range products that are great value but are environmentally friendly too. Using natural materials, handcrafted wicker and better design has actually driven the cost of the products down considerably.

How have you approached your marketing strategy?

We’re still in the early stages of thebusiness so we try to open-minded about the channels Willow may have marketing success in.That being said I believe the best marketing strategy is to deliver value, whether that’s content like articles, infographics and how-to’s. Or tools that help our customers get through a difficult time.

What was key in terms of getting started?

Willow was accepted into Bethnal Green Venture tech incubator for social good. The incubator gave us access to a range of top-class mentorsand the time to shape our brand as a much-needed alternative to an unforgiving funeral industry. It was great to grow the business alongside like-minded entrepreneurs who believe making money and doing social good don’t have to be at odds.

what’s your biggest achievement to date?

Definitely our customer reviews. We’re really proud of our customer service so every piece of feedback we receive gives us the belief we really can change the entire funeral industry.Almost every customer that has usedwillow stated that they’ll never purchase coffins and flowers from a funeral director again.

what setbacks have you had along the way?

Getting the first customer is always tough but especially so in such a delicatemarket. It was really important that we understood how people felt while having to organise a funeral so we were able to translate their challenges into an empathetic brand voice. Personally, this meant working as a funeral director to gather that insight and I think Willow would have had a lot more setbacks if I didn’t have that experience.

In five years? time, I will be?

Older, hopefully not dead. I imagine there will be still lots of work to be done.

What one tip would you give to others starting out?

I’m pretty sure perseverance plays a bigger role in startups than we like to think. We’re constantly being feed overnight success stories about explosive’six monthgrowth which is great for those business but in most of the cases Im familiar with creating a company is along term journey. Get regular wins, keep your burnrate low and be open to experimentation until you get that market fit is the advice I’d give.

Who are your business heroes and why?

I really lovechamath Palihapitiyasworld view. He holds no punches when speaks and has lambasted the quick-fix nature of the tech industry. Stating that we often overlook societieslong-termchallenges in the search for the next’snapchat’.

What future plans do you have for the business?

People are increasingly wishing to create funerals that reflect their life choices. This switch in habits expresses itself in many ways from personalising a coffin with messages from the local community to donating to a person’s favourite charity instead of buying flowers and hiring expensive hearses. We’re focused on using design to support these behavioural changes making them easier to organise and more cost-effective.

 

Miss Macaroon: The confectionery business which trains young offenders

Topic

On The Up

Related Topics

Exploring the Immersive World of VR Development: Applications and Opportunities
25 September 2023

Exploring the Immersive World of VR Development: Applications and Opportunities

Read More →
Saying Goodbye: The Emotional Impact of Selling Your Business
26 April 2023

Saying Goodbye: The Emotional Impact of Selling Your Business

Read More →
8 must-read business books for new business owners
19 October 2020

8 must-read business books for new business owners

Read More →
10 Pitfalls Inventors Face and How to Avoid Them
8 October 2020

10 Pitfalls Inventors Face and How to Avoid Them

Read More →
Five dos and five  don’ts for restarting your business in lockdown
9 April 2020

Five dos and five don’ts for restarting your business in lockdown

Read More →
Why an omni-channel approach is essential for e-commerce marketing
2 March 2020

Why an omni-channel approach is essential for e-commerce marketing

Read More →

If you enjoy reading our articles,
why not sign up for our newsletter?

We commit to just delivering high-quality material that is specially crafted for our audience.

Join Our Newsletter