On the up · 26 July 2017

Creating a trusted brand to get customers to part with hard-earned cash

How do you create a trusted brand to look after people's savings?
How do you create a trusted brand to look after people’s savings?
Emanuel Andjelic founded Squirrel, a savings tool, after hitting financial road-blocks of his own. But how can you convince people your trusted brand is worthy of their savings?

Squirrel is an online tool that allows people to manage savings more efficiently. It helps you set goals and a budget, and automatically diverts the agreed amount to a separate savings account.

The idea was born out of the founder’s own personal struggles with finances. Emmanuel Andjelic nearly went bankrupt whilst running his first business he had taken out a load of credit on top of his student debts to get the business started and wasnt making any money.

He admitted he was all over the place jumping train barriers to get to work and borrowing money from employees to make ends meet. Fortunately, the business eventually did well, his finances recovered and he later sold the business. However, he pledged that his next business would put an end to payday lenders. Together with his business partner, he created Squirrel.

The journey has not been without its challenges, and key among them has been gaining the trust of consumers. Here, Andjelic explains how he deals with such obstacles as part of our Problem Solvers series an ongoing campaign highlighting some of the shared challenges early-stage entrepreneurs face.

What challenges have you faced since starting the business?

Raising money to enable us to grow a team and build an awesome product was challenging back in the day when we just had an idea and vision of what Squirrel could become.

Next, we had to find suppliers that were willing to take us seriously and invest their time and energy in getting us off the ground, all off the back of the promise of greatness.

Finally, getting accredited by the Financial Conduct Authority was another mountain we had to climb with few resources, customers or credibility.

What has been your biggest challenge?

The hardest part of this journey was acquiring our first clients. We designed a solution that involves handling customer’s money, and that requires a lot of trust. As a small business without a trusted brand, we had to work really hard to convince people they could trust us with their money.

How do you reassure people that their money is safe?

The fact is that money held in Squirrel is completely safe and ring-fenced in an FCA regulated account, held in Barclays. If anything happened to us or Barclays, customers would get all their money back as it is money held in their name and protected as such.

Whilst that message alone is a strong one, people naturally seek additional social proof and we gained lots of that through a load of positive PR in most of the mainstream newspapers, as well as winning a host of awards for our product.

How else do you market your services and get your name out there?

In the early days when we needed it most, we got a lot of great exposure by being part of the first ever Barclays Techstars business accelerator programme. We then went on to win the Duke of York’s prestigious “Pitch at Palace” competition, followed by WIRED magazine’s 2015 London tech show.


 
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ABOUT THE EXPERT

Letitia Booty is a special projects journalist for Business Advice. She has a BA in English Literature from the University of East Anglia, and since graduating she has written for a variety of trade titles. Most recently, she was a reporter at SME magazine.

Entrepreneurship