HR 11 January 2021

What HR lessons did businesses learn in 2020?

Helen Jamieson from Jaluch HR

Helen Jamieson - Founder and MD of Jaluch HR
“Leaders need to understand how to move forward from this.”

Name: Helen Jamieson

Job title: Founder and MD of Jaluch HR

Bio: Helen Jamieson is founder and CEO of Jaluch, an award-winning HR consultancy providing HR support and training to organisations large and small, including Visa, Bupa, RNLI.

For over 18 years Jaluch has provided organisations of all sizes with HR expertise, assisting teams to build knowledge, process and solutions that positively impact people and support business innovation. Through a fearless approach to innovation, Jaluch has become an award-winning force within the HR sector, offering alternatives to traditional HR and training services such as self-service, online tools designed to serve small and start-up businesses.

How well did businesses navigate the furlough fiasco?

While some businesses did really well, others struggled and this was really down to the quality of the leadership and the quality of relationships within the leadership team, communication channels working well and managers being effective communicators.

“Effective communication alongside leaders having a growth (or agile) rather than fixed mindset made the difference between sink and swim. It determined how quickly people came to terms with the fact that things had to change.”

Alongside this, it was clear that those that invested time and money in technology and ensuring teams were confident with their tech skills were able to adapt.

What should businesses be doing to ensure they continue to work within legal HR structures when their workforce remains remote?

I would suggest that more of the same is what is needed in 2021 i.e. great leadership, agile mindset, communication and collaboration, adaptability and tech.

However, what is also needed is a focus on the next 2-3 years. Not just crisis mode thinking. Leaders need to understand how to move forward from this. Whether you have been in fast growth mode or had your business decimated, we all need to look forward with strategic thinking.

Less heads down and more heads up – right across the organisation.

From a legal perspective whilst the furlough paperwork was by and large done well, there are a fair few other compliance gaps that have been emerging and that present a danger to business’s ongoing success:

  • Data breaches arising from using home wifi networks and slack home working practices
  • Contracts of employment being overridden by custom and practise (think those who are now permanent working from home when they contract says office)
  • Induction compliance training being a bit hit and miss (think cyber security, diversity, H&S, data protection etc)
  • There will also be a swathe of Musculo skeletal claims from staff where companies have not been paying attention to the home work stations people have, providing chairs and desks if necessary.

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