Serious violent attacks on retail staff double in just one year
Retailers claimed criminals were increasingly likely to abuse staff when challenged over stealing
The number of serious violent attacks recorded against retail staff doubled in 2017, new survey findings have revealed.
According to the British Retail Consortium’s (BRC) 2017 Retail Crime Survey, violent crime in the sector resulting in injury occurred at twice the rate of the previous year. Some six in every 1, 000 workers were a victim of violence last year equivalent to 13 individuals left with injuries each day.
Knives and stabbing implements were the most significant weapons recorded, followed by syringes. Meanwhile, softer incidents of violence and abuse affected 40 workers in every 1, 000 the second highest level ever recorded.
The research also provided a wider picture of crime in the sector, with fraud, shoplifting, criminal damage and even employee theft affecting retailers. Overall, the direct financial cost of retail crime reached 700m in 2017 a six per cent increase on the previous year.
Customer theft remained the largest contributor at a cost of 500m to the sector, a 15 per cent rise on 2016 figures. Retailers claimed that career? criminals were increasingly likely to verbally and physically abuse staff when challenged over stealing. They also cited requirements to age-check and refuse sales as triggering violence and threats against workers.
__________________________________________________________________________________ The UK’s business theft hotspots losing stock worth 184m New analysis of Freedom of Information (FOI) requests has revealed which parts of the UK suffer most from opportunistic crime.
__________________________________________________________________________________
Commenting on the findings, Helen Dickinson, chief executive of the BRC, said the rise in violent incidents presented a deeply concerning picture? for the industry.
attacks on retail workers are intolerable, and our members are completely clear that keeping their staff safe and providing an environment in which they can work free of fear from threats and violence, is their first priority.
Praseeda Nair is an impassioned advocate for women in leadership, and likes to profile business owners, advisors and experts in the field of entrepreneurship and management.
Roughly a quarter of owners do not report business crimes to the police whilst 46 per cent said that they felt reporting a crime would not result in a positive outcome for their business. This figure has not changed in six years, signalling an endemic lack of confidence in the ability of the police. more»
Business Advice unpicks one of the growing threats to small companies, asking what is CEO fraud, before consulting two experts on the typical tactics employed by scammers and how owners can protect their firm. more»
For staff facing criminal charges, if the alleged wrongdoing poses a threat to the business, colleagues or customers, the first step is often to suspend the employee. more»