High Streets Initiative · 23 November 2017

Half of UK shoppers want to customise their contactless payment limit

A fifth of retailers would raise the payment ceiling to 100
A fifth of retailers would raise the payment ceiling to 100
Some 48 per cent of British consumers want the option of setting their own contactless payment limit, according to new survey findings.

Previous research from Barclaycard found that a majority of retail business owners favoured?raising the contactless payment limit, with a fifth evenbacking a 100 ceiling. The latest findings, drawn from a survey conducted by Paymentsense, suggest consumers are split on the question.

The current payment ceiling of 30 was introduced in September 2015, rising from 20.

Of the half of consumers that wanted a customisable limit, just over a quarter would immediately raise it, the most popular reason being that 30 was considered too low.

However, one in five would instantly bring down their payment limit, with the biggest concern regarding fraud or theft. Respondents were also concerned that lifting the ceiling would cause their spending to fall out of control.

With consumers gearing up for the Christmas shopping period, the research uncovered divisions between higher and lower income households with regards to the payment ceiling.

On average, over a third of those on a lower income (up to 30, 000) were worried that lifting the contactless payment limit over Christmas would mean overspending on presents, food and drinks.

Meanwhile, only 12 per cent of those in households earning 50, 000 shared the same concerns. In this demographic, over two-thirds actively wanted to raise the ceiling over Christmas. Respondents cited increased spending (29 per cent) and saving time (21 per cent) as the main factors, but 17 per cent said theyd prefer not to carry cash for fear of pickpocketing or losing their wallet.

Responding to the findings, Guy Moreve, head of marketing at Paymentsense said: As we approach the Christmas shopping period and Black Friday, there’s a clear desire for shoppers to customise their contactless limits. Some are keen to have a lower limit to help budget and control spending, while others want to raise it for convenience.



Praseeda Nair is an impassioned advocate for women in leadership, and likes to profile business owners, advisors and experts in the field of entrepreneurship and management.

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