From the top Fred Heritage · 21 April 2017
Brompton Bikes CEO Will Butler-Adams thinks success should be measured by continuous screw-ups
Chief executive at the UK’s largest bicycle manufacturer, Will Butler-Adams, sat down with Business Advice to talk exclusively about his experiences growing Brompton Bikes. These days, you might think that for successful CEOs at fast-growing companies, it’s essential to move roles regularly to stay on the ball. Not so for Will Butler-Adams, CEO at Britain’s biggest bicycle manufacturer Brompton Bikes. The 42 year-old entrepreneur has been at the helm of his company for 15 years, and has no intention of going anywhere. In an exclusive interview, the London-born boss told Business Advice why he thought business leaders at growing companies needed to stick around for longer to make a difference, and why his brand’s almost cult-like following is likely to continue to attract new customers across the globe in years to come. businesses are big things to get to know, and to turn around, he said. Today, CEOs join companies, and after just three years people are asking questions about why they havent left to go somewhere else. you barely get to know a business in three years, Ive been at Brompton for 15 and Im just getting started!? After meeting Butler-Adams, you understand the enthusiasm he has for his company’s product. The duration of our interview was spent in presence of the chief executive’s own personal Brompton Bike, and he periodically shot glances over at its sleek, foldable steel frame, ensuring its safety like a worried parent. I rode here on this one today, he told us. Ive become obsessed with these bikes using them has just made me so much happier. more than anything, the quality of the product has been driving me to stay [at the company]. Most people still have no idea the bike exists, and there could be so many more people using this urban tool. Sold at roughly 1, 000 each, Brompton Bikes are by no means the cheapest bicycle available in the UK, yet by keeping product development at the forefront of his business model, Butler-Adams has created legions of devoted customers who wouldnt choose anything else. maybe it’s my background in engineering, but Ive always considered R&D more important than advertising, or developing a complicated marketing strategy, he said. customers would rather see you invest the money they spend into improving the product, and the technology that goes with it, than spend money on advertising billboards in a new market you trying to break into, for example. Thanks to this view, demand for Brompton Bikes has steadily increased. Around 500, 000 of the bikes have been manufactured so far, and Butler-Adams guessed that roughly 100, 000 of these are currently ridden around London. The bike’s home-grown success has seen the company balloon under his stewardship. Since the chief executive joined in 2002, Brompton has grown from a business with 24 staff to over 250, and turnover has increased from 2m to around 32m in that time. people look at our growth and think we exploded, added the business owner. Weve been steadily growing for years, it’s just people didnt know we existed.
ABOUT THE EXPERTFred Heritage
Fred Heritage was previously deputy editor at Business Advice. He has a BA in politics and international relations from the University of Kent and an MA in international conflict from Kings College London.