Franchising Letitia Booty · 13 January 2017
Franchising or licensing How to avoid becoming a cautionary tale
Franchising One of the most well-known franchises is McDonalds, and it demonstrates one of the key factors that is necessary to make this sort of agreement work whichever restaurant you go to, a McDonalds hamburger will always look the same. If you franchise your business, your franchisee has to adhere to your particular quality control measures. They do things your way and they pay you a fee for the privilege of doing so. This might sound like a dream come true to a small business owner keen not to relinquish any control over their business, but it comes with its own unique set of difficulties. Allowing someone to open their own off-the-shelf iteration of your business comes with a reputational risk you need to invest time and resources training them and quality checking them. You will need to provide ongoing access to help and support, and it can end up becoming very expensive. Turtle Tots, a provider of toddler and baby swimming classes, is an example of a small business that has made a success of the franchising model as a way of scaling up. The company’s success lies in the dedication to initial training and ongoing support it offers to its franchisees. Commercial director and co-founder, Caroline Sparks, said: Turtle Tots franchisees receive world-class intensive aquatic training, and are also as qualified as they possibly can be with the Swimming Teachers’ Association. additionally, they receive training on every aspect of running a Turtle Tots business including sales, marketing, IT and more. Franchisees then receive ongoing support and training which includes business reviews and annual “Development Days”. customer service and quality assurance is paramount and we have strict best practice guidelines that franchisees must adhere to. Regular CPD days and ongoing training ensure consistency of the brand and the customer experience too. This is a lot of work, and not something that any business should undertake lightly, but if like Turtle Tots you believe your business has the resources and skill to operate a franchise it can be very lucrative.
Licensing intellectual property If when choosingbetween franchising or licensing you decide that perhaps you don’t need so much control over your business? spin-off, you can look at licensing part of your company. This can include branding, know-how, or other intellectual property. Licensing can be a cost-effective route into a new market, as you can license companies to produce products or services your company does not have the expertise to do. For example, Disney licenses companies to create merchandise, and in return receives a fee or a cut of the profits. It could license a children’s clothing manufacturer to produce branded t-shirts, which would serve both companies well. The manufacturer would receive the added cachet of the name Disney, and Disney would get a fee or a cut of the profits. However, a savvy business owner would do well to weigh up each licensee individually rather than just seeing a new potential revenue source. If you license products too far removed from your own brand you risk trivialising your brand name. This is exactly what happened to fashion designer Pierre Cardin. Rather than sticking to perfumes and accessories like other fashion houses, Cardin handed out licenses to all manner of products, devaluing the quality brand name and earning its reputation as a cautionary tale. Other disadvantages of licensing include losing control of your product you may no longer have influence over the packaging, distribution, cost or marketing. Your brand name is on the line, and other people are calling the shots. In addition, if you agree a royalties deal with your licensee and for whatever reason the products don’t sell you might not see any return for your leap of faith.
Licensing software, processes or know-how? Another type of licensing that companies can utilise is that of more intangible offerings. For example, a software license doesnt mean you own the software, but simply the right to use it.
ABOUT THE EXPERTLetitia Booty
Letitia Booty is a special projects journalist for Business Advice. She has a BA in English Literature from the University of East Anglia, and since graduating she has written for a variety of trade titles. Most recently, she was a reporter at SME magazine.