Case studies

Franchising as a growth model

Research conducted by the British Franchise Association (BFA) and NatWest suggests that the franchise sector is in rude health.

You run a successful business and you want to expand. One way to do this is getting franchisees to pay you for the benefit of your business model and support. But it is only a no-brainer if you set it up correctly.

The number of franchisee-owned businesses has climbed 14 per cent in two years to 44, 200 and 97 per cent of franchisee-owned units say they are profitable.

BFA chief executive Pip Wilkins believes franchising is a robust? model that can give national coverage for those with a proven business model.

Individuals that become franchisees are those who want to run their own business. ‘so you’ve got a different drive, commitment and passion from those people to make that business a success, she said.

Franchises come in all types: office cleaning firms, business consultancies, legal services, restaurants and care services, to name but a few sectors. They include household names like Starbucks, McDonald’s, Toni&Guy, Papa John’s and Clarks.

 

Get the practicalities right

prospective franchisors should seek expert advice and attend seminars, said Wilkins.

it’s really about working with somebody to set up your pilot operation, your operations manual, your training course and what the fee structure needs to look like to make sure the franchise is profitable for both the franchisor and the franchisee, she said.

if you are looking at a business that is underperforming and isnt making a lot of money at the moment, all you will do is replicate that. Wilkins added that franchisors should keep the following points in mind.

• Franchising is a specialist area and you must have a brand that you own and protect
• Ensure you have a system in place that is both proven and transferable
• Look at what ongoing support you are going to give your franchisees not just to get people up and running
• Be ready to transfer know-how to a potential franchisee within two to six weeks
• You need to have piloted the model and started to develop support packages, initial training and an operations manual, which should be the bible of how to do everything in that business

a franchisor will know these things inside out but actually writing it all down so someone else can pick it up and run with it is difficult. it’s everything from sales, marketing, finance, human resources the day-to-day operation, said Wilkins.

if you fry fish and chips and that’s what you’ve done all your life, suddenly your job isnt to fry fish and chips any more. It is to manage a network of franchisees, explained Wilkins.

 

Benefits and risks

Franchisors can focus on research and development to keep businesses thriving.

no business ever stands still, and as a small business you don’t necessarily have the time to research and develop. Franchising gives you that opportunity. The big win is national coverage, promotion and marketing.

With franchisees all over the country, franchisors can get national contracts on behalf of an entire network. It really is about growing a business with the backup and support of lots of different franchisees, Wilkins added.

The biggest risk is not paying for the right advice at the start to get everything set up. The expense of doing so is probably the biggest barrier to people not franchising. Franchisors have to be tough from the start because entrepreneurial franchisees sometimes try to run the business their own way.