Technophobe firms fear going out of business within 5 years

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8 cloud-based business technologies to drive customer satisfaction The move to cloud is happening, but what makes a contact centre stand out from the crowd? __________________________________________________________________________________ Almost three in five of the organisations polled highlighted legacy software as one of the biggest challenges they face. Over a third want increased integration between their applications and almost one in four are facing issues with data siloes. Businesses listed connectivity as a part of their current IT infrastructure they would be keen to improve, highlighting having complete transparency over data and communication between all relevant applications and data. “Most large organisations are living with hybrid IT landscapes as they move applications to the cloud while maintaining legacy on-premise applications, ” said Derek Thompson, vice president of EMEA at Dell Boomi. “Ensuring connectivity and a single pane of glass across this landscape is critical to the three-quarters of companies that admit to being highly data driven as yet only one in four see themselves as very connected. “There is a tremendous opportunity for businesses to accelerate their IT modernisation agendas by utilising single platform solutions that support integration and management of data across legacy on premises applications, in the cloud and in a hybrid application landscape.”






