British bank spotlight: What to expect from NatWest business banking NatWest?s head of business development discloses the secrets to obtaining finance from the lender, before one of the bank?s entrepreneurial customers explains the kind of service fellow founders can expect from NatWest?s offering __________________________________________________________________________________ Customers can digitally archive their purchase records, forward any e-receipts to a dedicated receipts address and add notes and tags about the business purpose of each expense. NatWest partnered with Canadian technology firm Sensibill to create NatWest Receipts. Commenting on the partnership, the lender?s managing director of business and private banking, Marcelino Castrillo, said: ?We?re offering proactive help and best-in-class innovation for free ? allowing small businesses to spend less time on admin, and more time on what they do best.? In the initial trials of its app, NatWest found that 88 per cent of its small business customers rated the Receipts feature as either ?good? or ?very good?. According to the bank?s research, some 78 per cent of customers said they?d recommend NatWest because of its app. The introduction of NatWest Receipts can be seen as a further step in the bank?s drive to provide customers with a full suite of business capability within its app and online banking services. Since the start of 2017, the lender has introduced 15 new mobile banking features for business customers. ?NatWest is making it clear that customers come first, and they?re not taking for granted how dramatically business banking solutions can make a difference in peoples? lives,? said Corey Gross, the CEO and co-founder at Sensibill. ?When you?re running a business, you want the banking bit to be invisible. You want it to alleviate financial stress. Through this partnership, that?s exactly what NatWest is doing.?
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