14.5 years as a @HSBC_UK business customer, I’m utterly disgusted at the way we’ve been treated. No notification of account suspension 1/3? Kelly Molson (@TheChiefCheese) August 15, 2017
As the bank seeks to cool tensions with the small business community, it released a statement confirming account closures were the result of its efforts to address financial crime, and it had requested business records and information from?founders before closing the accounts. “We apologise for the inconvenience this causes, but urge customers to respond to our requests as promptly and comprehensively as possible,” a spokesperson said. “If we don?t receive all the information we need we may be forced to restrict services or, as a last resort, to close an account. We want to work with customers to ensure we don?t have to do this.” Those with regular overseas transactions were asked for three-month supply chain records, instructing?customers to seek advice in their local branch or via telephone. In February 2017, HSBC?s latest swathe of branch closures left its 1m small business customers with 625 open branches across the whole country. The restructuring reflected a marked change in the way people interact with their bank, but many founders appeared to have struggled to access expert advice to solve recent account closures. British bank spotlight: What to expect from HSBC business banking
I cannot believe no-one in the entire organisation can give me a timeframe. Who’s going to pay the wages next week? 3/3? Kelly Molson (@TheChiefCheese) August 15, 2017
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