Finance · 3 February 2017

Competition authority moves forward with landmark retail banking reforms

Banks currently get around 1.2bn a year from unassigned overdraft charges
The Competition and Markets Authority (CMA) has issued a final order to implement retail banking reforms that will improve access to finance for small businesses and make banking more competitive.

A timetable for rolling out a series of landmark reforms, that will require banks to work harder on behalf of their customers, has been formally agreed.

The CMA’s shake-up will see banks having to introduce maximum monthly unassigned overdraft charges, standard procedures for opening business current accounts, and regularly published quality-of-service statistics.

The reforms contribute to a general overhaul of the retail banking market a move towards an era of what’s been dubbed open banking? by the CMA.

Commenting on the announcement, the chairman of the government’s recent retail banking investigation, Alasdair Smith, said: Open Banking will make a transformational change to banking for personal customers and small businesses.

for the first time innovative and secure apps will provide personalised services and information to cover all financial needs in one place, and make it easy for people to find out what bank account is best for them.

The CMA has claimed that in practical terms, the reforms mean banks will be offering overdraft users the chance to save around 180 a year on average, whilst other current account holders can save an average of 92 a year.

Individuals and business owners about to slip into overdrafts will be sent alerts to help them try and avoid unnecessary fees, after the CMA revealed that lenders receive 1.2bn a year in total from unassigned overdraft charges.

Smith added: A new alert system, combined with our order to require them to publicly announce their maximum monthly charges, should mean significant savings in future for their hard-pressed customers.



Fred Heritage was previously deputy editor at Business Advice. He has a BA in politics and international relations from the University of Kent and an MA in international conflict from Kings College London.