The move to cloud is happening, but what makes a contact centre stand out from the crowd? more»

With GDPR now in effect, if your business still uses the traditional book and pen, your compliance stops before anyone can even make it past the lobby. more»

Writing for Business Advice, Ritam Gandhi, founder and director of Studio Graphene, considers the rapid growth of Britain's startup community and outlines three existing technologies that can be tapped into for a business advantage. more»

A few years ago, the US dominated the lucrative app market. Today, however, the story is different and China is slowly edging out the US over app dominance. more»

Regardless of your industry, it’s worth considering ways in which you can adopt the innovations of IoT and enhance your offering. more»

Although passwords remain a central part of online shopping, technology is enabling new ways for users to access personal accounts. Urs Gubser, head ecommerce strategy at SIX Payment Services, provides a reality check for ecommerce retailers. more»

Mashud Ahmed considers the challenges and possible solutions for integrating chatbots into small business websites to improve customer experience. more»

Find out how tapping into cloud technology will make your workforce more productive and your business more profitable. more»

Ever worried that something you once said online might come back to haunt you? A new service could wipe your slate clean. more»

Following a controversial breach of user data, social media giant Facebook been hit with a £500,000 fine from the UK’s GDPR watchdog. So how has it dodged the maximum fine? more»