The challenges of taking an independent retail business online
it’s no secret that there are a wealth of difficulties facing the modern independent retailer, mostly due to the advent of online shopping. Here, CEO at Lightspeed, Dax Dasilva, tellsretail owners how best to make the switch online.
Customers are able to order products online that arrive within hours rather than days, large conglomerates are now able to target their marketing with surgical precision, and an increasingly globalised market means that offering competitive prices can be almost impossible.
On top of this the average consumer is getting savvier, with a recent BrightLocal report stating that 90 per cent of customers are checking out reviews for shops and products before they decide on a purchase.
Yet, taking an independent retail business online also creates opportunities, as long as the retailer is able to create an online presence.
The irony is that actually taking an independent retail business online is probably the easiest step of all the things you need to do to ensure you’ve got a strong online presence.
You can now purchase omnichannel solutions that do much of the technical heavy lifting, but many brick and mortar stores fall well before this first hurdle. Here are some lessons small company owners could do with learning.
Pick your niche and optimise for it
Coming up with a strategy for your search engine optimisation (SEO) is possibly one of the most important steps when you first take your shop online. SEO is a huge part of getting your website noticed, and there’s a real issue of balance when it comes to making sure you’ve got the right plan.
If your strategy aims for too wide a market, you risk not getting any traffic as the larger more established sites will take your customers, but if you cast your net too small, you risk not getting enough customers to keep your business afloat.
Despite the diversity of offerings within your brick and mortar store, it’s always wise to consider what sells the best and then tailor your SEO towards that. Once your online store is established and successful, then you can start to branch out and optimise for your other offerings.
Optimising for mobile
it’s no longer acceptable to have a desktop-only site. 47 per cent of customers say they expect a website to load within 2 seconds, and whilst mobile users are a little more forgiving, with increased 4G speeds, this will undoubtedly change.
Retailers need to be certain that their sites cater to their mobile audience as well as the desktop. Mobile internet usage is the fastest growing audience, and having a website that people can access on the go, or visit after theyve interacted with your physical store could be the key between getting a sale or your potential customer losing interest.
Make sure you’re on social media
Social media is an incredible way to not just connect with customers, but alert them on promotions and help establish your identity online. don’t be afraid to inject a little bit of your own personality into your brand, nobody wants to see a Twitter profile that just advertises product after product, so share things you think your customers might find interesting, be it topics about your industry, or other stories that are trending.
Every company will have its own target audience and want its own distinct feel, so make sure you look at competitors in your industry to see how they interact with their customers.