Why branded litter on the high street is leaving a bad taste for consumers
The vast majority of UK consumers look upon a business negatively if they have witnessed its products discarded onto public streets, according to new findings uncovering the worrying reputational impact of branded litter.
E-cigarette retailer Vapour.com polled over 1, 200british shoppers to find out what kind of effect seeing branded products littered had on a brand’s reputation, and to what extent brands and retailers could be suffering from negative connotations of littering.
After seeing a product littered, some 76 per cent of respondents admitted a negative perception was passed down directly onto the brand, regardless of where it was seen.
Meanwhile, over a third claimed they would be deterred from buying a brand altogether if they had seen it littered on the street.
After calculating the overall sales hit, the study claimed branded litter could even represent a two per cent drop in a company’s turnover.
The findings also uncovered the subconscious effect of litter visible outside high street businesses, putting retailers at risk. Over half of respondents believed that items sold from a shop with litter outside would be of a poorer quality? than a litter-free equivalent.
Michelle Gardener, founder of Faraway Furniture, articulated the impact of litter on her high street business.
littering was a big problem when we were selling furniture on a high street, ” she said. “Our goods often carry a high price tag, but when the pavement outside is littered with cigarette butts and discarded rubbish, consumers will have a bad impression of your brand and assume it is of low quality.
Convenience’store owner Kamal Shah also experienced a negative response from high street littering.
Praseeda Nair is the editorial director of Business Advice, and its sister publication for growing businesses, Real Business. She's an impassioned advocate for women in leadership, and likes to profile business owners, advisors and experts in the field of entrepreneurship and management.
In a case that could be considered multinational bullying, founder of Zara Countrywear Donna Dobson received 40 pages of legal documents from high street chain Zara, demanding she change the name of her firm and take down her website and Facebook page. more»