Business development Rebecca Smith · 22 September 2015
Why are so many UK businesses missing opportunities in the global ecommerce market?
According to research by Search Laboratory, the majority of UK businesses feel they are missing chances when it comes to global ecommerce, and many are failing to optimise their business offering internationally. The survey of 500 respondents found that 52 per cent of businesses were trying to trade internationally but were falling short of establishing a fully optimised presence in their target markets. Online was recognised as a crucial route to overseas growth 83 per cent of firms said their online presence was important here, though only a third of those trading digitally abroad were doing so in the local language. Some 67 per cent were attempting to trade internationally but only use English as a language, with one central website, which the report said can make the buying experience confusing for potential customers. Ian Harris, the CEO of Search Laboratory, said: If businesses are going to truly take hold of the huge opportunities available in the global ecommerce market, they’re going to have to treat their international offerings with as much care and attention as they do their UK business. He warned that it wasn’t enough to roughly translate a clone of your UK site you need to research your audience’s differences and tailor it specifically to them. A firm’s prominence on the search engine results pages is important to being discovered in new geographic markets and attracting new customers. The report noted a major requirement for attracting global custom is adopting a strategy purposely adapted to the market’s dominating search engine and tailored towards the user’s specific needs. For UK businesses looking to develop abroad, this involves building an understanding of native spoken language, geography and culture, and building this understanding into every step of its online engagement with international customers. The research highlighted that search habits and terms vary from country to country and it is important to optimise for the most profitable keywords and phrases those with the most intent. The order of the language is another consideration are sentences read right to left or left to right, and are you tailoring your approach accordingly?
ABOUT THE EXPERTRebecca Smith
Rebecca is a reporter for Business Advice. Prior to this, she worked with a range of tech, advertising, media and digital clients at Propeller PR and did freelance work for The Telegraph.