QuestionI attended a bridal show where many of the businesses were holding prize draws. I went up to one booth that was holding a competition for a free wedding photography package. I just had to write my name email and phone numberon a slip of paper and put it in the box. I also made an appointment to meet with the photographer because I liked her work. I made the appointment with the photographer before I ever knew anything about winning the prize. The next day she called me and told meI won the free wedding photography. Well, about a week later we met for the appointment I had previously scheduled. She actually forgot about our meeting and showed up late, so I was not overly excited. The next day after the meeting, she texted me to say she was giving the wedding package to someone else because I was not excited enough. This really frustrated me. There were no terms and conditions you had to signto put your name in, or any other requirements.Can she just decideto deny the fact that I was the winner?
AnswerThank you for your question. This is a prize draw so it must be conducted in accordance with the Advertising Standards Authority’s (ASA’s) CAP Code. The Cap Code clearly states that the promoter is only allowed to withhold a prize if the participant has not met the qualifying criteria clearly set out in the rules of the promotion. As there was no rule sheet, there were no specific criteria under which the prize could be withheld. So, the photographers should not have withheld the prize from you for any reason. Doing so is a breach of the CAP Code. __________________________________________________________________________________
David Walker explains how a promotional prize draw can be an effective part of a small company’s marketing strategy.