1. Identify the problemIf your business has been doing so well before now, but all of a sudden, it starts giving you the wrong signals, there can be no doubt that something has gone wrong somewhere. But what are the things that have gone wrong? Can you identify them? Your business may be suffering for a variety of reasons. Perhaps a competitor or multiple competitors have entered the market and are now offering something a little bit more than your offerings. Or maybe there’s been an alternative solution to the pain points of your consumers, and they’re now switching to this new solution.
Instead of wallowing in your thoughts, brooding at night, and going to the church to pray for transformation, you should sit yourself down and try to identify what the roots of the problem are. Trust me; there is always one because there is no light without a fire.If you were doing so fine before and suddenly everything seems to be going south. There can only be one answer: something is wrong. To figure this out, start by identifying a time when sales were healthy, and profits were rolling in. When did this change? Was the timing the same as when a new competitor entered the market? Or perhaps it happened when you decided to review the quality of your offerings or your pricing. If you can narrow down the reasons why your business is sinking, then you’ve almost won the battle to keep your business from closing up.
2. Revitalise your marketing strategiesCustomers are the heartbeats of any business. That your business is currently sinking is because theyve decided to switch allegiance. If they were still patronizing you in their numbers, you wouldnt even think about closing up your business. Because even if the profits arent going up, the sales would still be what it used to be or even better. So in order to win them back to your side, you may need to go back to the drawing board. And by that, I mean your marketing strategies. In case you’ve lost touch with what they really want, ask them. You can conduct an online survey to discover this, a quick contest with rewards, or put a call through to them if you can. Once you’ve identified what their present needs are, you will need to revitalise your marketing efforts to announce to them that your business is now able to meet these needs. Not only will this bring back old clients, but it will also capture new ones too. And as part of your revitalized marketing efforts, you can offer existing customers some referral bonuses for every new customer they bring to you.
3. Revive your offeringsNow that you’ve identified why your business is sinking and how to reach out to existing and new customers, your next task is to find a way to revive your offerings. You don’t want your customers to come back and find that your offerings are still what they used to be. Something needs to change. To begin with, you can conduct a quick market survey to find out what your present-day competitors are doing to win customers to their side. Perhaps it’s a new technology, cheaper offers, free delivery services, after-sales offers, and other enticing deals.
Once you’ve figured this out, think of a way to incorporate some of them into your business but not in the same manner as your competitors. Remember, you want to stand out this time and not lose customers up to the point you start contemplating closure like before. So you need to add a little bit of edge to yours. For instance, if they’ve been offering customers a 1-year warranty when you weren’t even offering any warranty on your products or services. Now that you’re back, take it up a notch and offer a 2-year warranty, if you’re sure your products can stand the test of time. Furthermore, your new offers can include discounts, coupon codes, gift cards, and so much more.