Procurement · 17 May 2017

A quarter of UK office workers threaten to resign over poor mobile signal

poor mobile signal
Younger employees were the most likely to leave a job due to poor connectivity

As many as one in four office workers would resign due to poor mobile signal, according to new survey findings, as frustrations over phone coverage in the workplace escalate.

A nationwide survey of over 1,000 UK employees, by communications firm Arqiva, revealed that poor mobile signal affected half of all respondents while using their phone at work.

For three-quarters of workers, losing a connection mid-call was a weekly occurrence, while a quarter cited poor mobile signal as a daily frustration.

Commenting on the findings, John Lillistone, head of telecoms products at Arqiva, said poor mobile phone signal was “clearly not an issue that companies can afford to ignore”.

Lillistone warned that “mobile-first” younger employees were particularly intolerant of poor mobile signal – almost a third of this demographic would leave their job if the problem continued.

While 90 per cent of respondents laid blame for poor coverage with their network provider, there may still be opportunities for small business owners to take the control of the matter.

“In actual fact, it is usually the building itself that’s the root cause of poor indoor mobile coverage – you’d be surprised by the extent to which modern building materials, such as insulation and double glazing, can hamper signal,” Lillistone added.

The findings follow a recent study into mobile coverage “not-spots” for British business owners. The British Chambers of Commerce (BCC) asked over 1,400 employers how their provider fared, with 70 per cent unhappy with their level of coverage.

Rural business owners suffered the most – over nine in ten reported poor mobile phone signal, compared to just over half in cities.

Adam Marshall, director general of the BCC said poor coverage significantly impacted on daily operations.

“I hear from frustrated businesspeople who can’t use their mobiles or access the internet when they need to – basic requirements for companies to work on the move, trade online, and connect with customers and suppliers,” he said in a statement.

Marshall stated regulator Ofcom must do more to hold providers to account, and suggested a “quick win” for the next government would be to relax planning laws for taller masts in order to improve signal.

Virgin Media Business launches new ultrafast broadband service for small firms

To help hold your suppliers to account, we want to know how each of your providers delivers its service to you as a small business owner

Sign up to our newsletter to get the latest from Business Advice.


 
TAGS:

ABOUT THE EXPERT

Simon Caldwell is a reporter for Business Advice. He has a BA in politics and communications from the University of Liverpool, and previously worked as a content editor in the ecommerce industry.

Q&A

If you’ve found the article above useful, but have a more detailed and bespoke question, then please feel free to submit a query to our expert. We at Business Advice will get in contact with them on your behalf and arrange for a personalised response. These questions and answers will then be collated on the site for any other readers who have similar queries.

Ask a question

On the up

Find out how KPMG Small Business Accounting can really work for you

FIND OUT MORE