Procurement · 3 May 2017

Broadband, mobile and energy – Tell us whether you like your business suppliers or not

Grade your suppliers
When it comes to customer satisfaction, some of the UK’s biggest broadband and energy providers have started to develop a negative reputation

Nobody ever said running a small company would be easy. Considering the extensive daily responsibilities of a small business owner, one thing Britain’s community of busy entrepreneurs don’t have time for is chasing up business suppliers for a connectivity blackout or a website crash.

Unfortunately, many suppliers are still failing to deliver the level of service needed to run a small company efficiently.

Now, we want to take your experiences of poor customer service and dud deals to the suppliers. To help us fight the corner of small business owners, we’re asking you to take out your frustrations on our supplier satisfaction survey.

Don’t forget to complete our business suppliers survey at the bottom of the page

Broadband

Anybody small business owner knows the importance of a fast and reliable broadband connection. The debate over how to best serve the small business community has seen government commit £200m for infrastructure investment.

However, too many entrepreneurs continue to suffer at the hands of slow internet and poor customer service. Tell us how your network is performing.

Energy

As with broadband, gas and electricity are obvious staples for any working space. But again, many small companies are let down by poor customer service.

Citizen’s Advice has campaigned for “affordable, accessible, safe and fair” non-domestic energy. Will this desirable balance ever be a reality for small business owners, or is there an inevitable trade-off between price and delivery?

Water

England’s water utility market was deregulated on 1 April 2017, giving small business owners the option to choose whichever supplier they felt could best meet their needs.

By opening up the market, water watchdog Ofwat suggested up to £200m would be saved by owners. We want to know what the real experiences have been of small business owners and their water suppliers. 

Mobile phone network

When choosing a mobile phone network, small business owners are faced with the most crowded marketplace of any kind of service.

We want to use those experiences to uncover the hidden gems and help busy entrepreneurs find the most suitable services for their journey.

Website host

In 2017, it is a given that every small business should have some kind of online presence. According to figures from eBay, small firms remaining offline forfeit an annual revenue boost of £20,000.

For owners managing a dedicated website, we want to know how your host is performing.

To help hold your business suppliers to account, we want to know how each of your providers delivers its service to you as a small business owner.

 

 

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ABOUT THE EXPERT

Simon Caldwell is a reporter for Business Advice. He has a BA in politics and communications from the University of Liverpool, and previously worked as a content editor in the ecommerce industry.

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