On the up · 17 January 2017

Quiet Rebellion: Turning marketing nightmares into a successful brand

Marketing nightmares
Quiet Rebellion was founded by two old university friends who felt that their corporate jobs could not satisfy their creative ambitions

Going straight from university into the corporate world, Alex Miles and Ini Weston were having an evening drink when they challenged each other over how “boring” they had become in their new lives.

After several discussions on how they could re-brand themselves as entrepreneurs, they settled on the idea of creating a brand of seemingly traditional socks that revealed colourful designs inspired by rebellious historical figures underneath – hence, Quiet Rebellion.

“It started light-hearted and jovial. It started with an interest in how to get a product manufactured, how a business operated, and some fun to spice up the normal day-to-day,” Miles said

According to the co-founder, the real impetus to get the business moving was to register with Companies House.

“It cost about £30 each to incorporate the company. It wasn’t a massive amount, but you wouldn’t just throw £30 away on a mindless comment, and so that’s when we turned from talk to action.

“Once we came up with the idea of having a surreptitious, hidden pattern, we realised it was one of those marketing nightmares, as we are trying to show off something we are designing to be hidden,” Miles admitted.

Undeterred, the duo spent an evening looking online for a manufacturer, settling on the one they continue to use – a family-run operation in Istanbul with an owner that communicates exclusively via WhatsApp. It was in February 2015 that the first order was made.

“We got 300 pairs made, the smallest quantity we could find. We sent them to friends and asked for feedback, which was great because they were our target audience – men in their 20s and 30s and sisters or girlfriends who’d likely buy them as a gift.”

Going full-time

November 2015 proved a pivotal month for Quiet Rebellion – a successful appearance on Dave TV’s Money Pit programme alongside a feature in The Times led Miles and Weston to conclude it was time for one of them to work on the business full-time.

With Miles’ consultancy background it was decided the business could best benefit from his commitment. In the following months, Quiet Rebellion took £32,000 and the two quickly recognised a need for private investment in the business to overcome those marketing nightmares. 

“We realised organic growth would be so slow that it would take ages to grow such that the overheads of the business were covered.”

An initial fundraising round resulted in interest from private equity partners and hedge fund managers.

“We were heavily oversubscribed and eventually settled on 12 investors. That was really exciting. It was great to see investors get excited by our business,” Miles recalled.

Before the investment could be signed-off, however, Miles and Weston needed to face a recently broadcast and ultimately unsuccessful Dragons’ Den appearance.

“Some of the Dragons wanted patterns the whole way up the sock. However, that misses the humour behind the brand. Customers are buying not just into the patterns on the sole, but also the mischievousness of the concept,” Miles said.

It was Peter Jones who expressed doubts over hiding what is effectively the brand’s unique selling point.

As both founders had similar skills, they deemed it more important to hire a second employee that brought something different, for example a tech expert or somebody with design skills. In September 2016, they invested the fundraising money into a new digital marketing manager.

“From then until the end of the year, the business grew exponentially bigger than we ever thought. Four and a half times growth year-on-year. This has brought its own difficulties, for example operational, but these are all good problems to have,” Miles said.

Quiet Rebellion
Within each pair of Quiet Rebellion socks is the story of the inspiration behind the design

Subscriptions

Subscriptions have become increasingly popular with new brands in recent years, and Quiet Rebellion has found promising levels of success in the model. Particularly in the gifting market.

“There is proliferation of brands doing subscriptions with much faster moving consumables than socks. Socks aren’t a consumer staple like a razor but we thought we’d spotted a gap.

“We’ve found that it’s most popular as a gift. It is a luxury, a nice treat – receiving new pair of socks in the post with an interesting story. The way we position it is very much an ‘affordable luxury’.

“We’ve got two subscriptions on offer – a year’s advance, and a direct debit. We’ve found it’s been pretty successful, and definitely something we will keep growing,” Miles said.

Miles said that one of the reasons that they approached the subscription model was because of how attractive it appears from a business perspective – “you’ve either got cash flow up front or recurring revenue”.

Marketing nightmares: A strategy

The branding is central to Quiet Rebellion, with colourful and bold designs at the heart of every product. No detail is overlooked, even down to the packaging which is carefully wrapped in string and carries the story of the historical figures that inspire the designs.

Like any other new business, it has led its marketing strategy through digital channels, using paid social posts and paid search on Google. But the most effective so far has been through the mailing list built up from customers.

“Now we’ve got to a certain size, we’ve got data on what designs are the most popular. When you’ve sold a hundred, you only have a few data points, skewed by a few peoples’ views. Now we’ve got thousands and can see that some designs are more popular or less popular than others. We’re now focused on our best sellers – keeping those going and using them as inspiration for new designs.”

Miles pointed out that while the core wearer of the socks has been consistent, the marketing target has changed considerably.

“Now we target women of all ages, buying the socks for people. The Christmas gifting market is huge for us.”

He stated that the identity of the brand is based around products that aren’t what they initially seem, and the co-founders recently introduced a range of high-end bags to the brand. Following on from the socks, the colours and designs are on the inside of a more traditional bag.

However, the production of the bags has taken a different direction.

“The bags are handmade in Hackney. We wanted to see if we could get a product made in London, by a family-run business. All the supplies are brought in from local producers,” Miles said. 

According to the entrepreneur, the next test for the business is to see how well the bags perform.

“If things go well we are looking to accelerate the business faster, another round of fundraising to put into marketing and continue the growth trajectory that we’re on.”

From early marketing nightmares the two new entrepreneurs were faced with, ones which resulted in leaving Dragons’ Den empty handed, Quiet Rebellion has made its mark on an often under-loved sector. Once something people groaned after opening up as a present, maybe this new young business can change that into a wry smile.

Has your business been causing marketing nightmares? Don’t miss these ten digital marketing tips from our Natwest expert.

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ABOUT THE EXPERT

Simon Caldwell is a reporter for Business Advice. He has a BA in politics and communications from the University of Liverpool, and previously worked as a content editor in the ecommerce industry.

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