ClickMechanic was first conceived after Andrew Jervis identified a lack of trust in the relationships between mechanics and their customers, with no easy way of booking a car service online.
Using his background in the automotive parts industry, Jervis set his sights on creating an online marketplace where people could book a car mechanic in the easiest and most transparent way.
Through its innovative quoting functionality, ClickMechanic now matches up thousands of customers each month with professional local mechanics. The platform offers an simple booking system with an online diagnostics inspection that has yet to be rivalled in the tech space.
Business Advice caught up with Jervis to find out more about how ClickMechanic became a market leader in car services, his business inspirations, and his hopes for the future.
(1) Who are you and what’s your business?
I am Andrew Jervis, co-founder and CEO of ClickMechanic. We’re bringing trust, transparency and convenience to auto-repairs through our online marketplace.
(2) How long have you been around for?
We were officially founded in 2012, coming out of a McKinsey & Company startup accelerator called Entrepreneur First.
(3) How do you make money?
We take a percentage from every booking we receive as commission.
(4) What makes you different and why should people take notice?
Getting a repair with ClickMechanic is so easy and gives instant peace of mind – you’re getting an honest deal and a great mechanic.
We allow customers to get an instant online industry-standard quote in just one minute, using our state of the art quote engine that uses millions of data points – the first of its kind in Europe.
Once receiving a quote, the user can quickly book-in online and have one of our vetted 900 mechanics come and take care of their vehicle.
(5) What was key in terms of getting started?
Prior to starting ClickMechanic I previously had an online automotive parts business, which I sold.
This led me onto undertaking a research masters at the University of Manchester, where I investigated a lot of the issues that existed in the automotive repair space, and looked at a number of models that could help alleviate these.
I then moved down to London, where I met my co-founder and our chief technology officer, and we kicked things off from there.
(6) What’s your biggest achievement to date?
Delivering a real game-changing product that is honestly changing peoples lives when it comes to automotive repairs.
We’ve also built an awesome team, and these things combined together have helped us grow at a very healthy rate.
(7) What setbacks have you had along the way?
There a numerous set-backs when building a company, from having cash flow issues, to seeing particular deals not quite come-off, to huge product deployments getting delayed by months – you just have to keep fighting through them.
The key is to stay focused and work hard to overcome these set-backs.
(8) In five years’ time, I will be…
That’s a tricky question. We have a very clear two-year plan of where we want to take the business, then we’ll review the next three years from there.
(9) What one tip would you give to others starting out?
When starting out you have to have the mindset that you could be working on this business for five to ten years before really turning it into a success.
Successful businesses are not built overnight and require a lot of hard work and determination to turn into a reality.
(10) Who are your business heroes and why?
All those people out there who are grafting hard every day trying to make their dream a reality.
It’s not easy, and anyone who works hard and has the will power to keep going through various set-backs deserves a lot of credit.
ClickMechanic is part of the Empact Ventures Growth Studio.
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